Privacy Policy — dk999 Online Gaming Platform

1 Introduction

This Privacy Policy describes how dk999 ("dk999", "we", "us", "our") collects, processes, stores, and shares personal information relating to players who register and use the dk999 online gaming platform at dk999.plus ("the Platform"). It also explains the rights you have in relation to your personal data and how to exercise them.

By creating an account on dk999 and using any part of the Platform — whether that is placing a bet on a Pakistan Super League match, spinning a slot in the Game Lobby, or playing at a Live Casino table — you confirm that you have read and understood this Privacy Policy and that you consent to the processing of your personal data as described here.

This Privacy Policy should be read alongside the dk999 Terms and Conditions and Responsible Gaming policy. If there is any conflict between this policy and the Terms and Conditions on a data-related matter, the Privacy Policy takes precedence.

2 Data We Collect

dk999 collects personal data in several ways — directly from you when you register or interact with the Platform, automatically as you use the Platform, and in some cases from third parties involved in payment processing or identity verification. The categories of data we collect are as follows:

2.1 Registration Data

When you create a dk999 account, we collect the information you provide, which typically includes your full name, date of birth, email address, mobile number, and a username and password of your choosing. This information is used to create and manage your account and to verify that you meet the minimum age requirement of 18 years.

2.2 Identity Verification Data

To comply with our verification obligations, dk999 may request copies of identity documents such as a government-issued national identity card (CNIC), passport, or proof of address. These documents are used solely for the purpose of verifying your identity and age, and are handled with strict confidentiality.

2.3 Transaction Data

Every deposit and withdrawal you make on dk999 generates a transaction record. This includes the amount in PKR, the payment method used (JazzCash, Easypaisa, Raast, bank transfer, or card), the date and time, and the transaction reference number. We retain this data for account management, dispute resolution, and financial record-keeping purposes.

2.4 Gaming Activity Data

dk999 records your gaming activity on the Platform — including bets placed, games played, amounts wagered, session durations, and outcomes. This data is used to operate your account correctly, calculate bonus eligibility, support responsible gaming monitoring, and resolve any disputes about game outcomes.

2.5 Technical and Device Data

When you access dk999 from a browser or mobile device, we automatically collect certain technical information, including your IP address, device type, operating system, browser type and version, and general location data derived from your IP. This data helps us keep the Platform secure, detect suspicious access, and improve performance.

2.6 Communications Data

If you contact the dk999 support team by live chat or email, we retain a record of that communication. This helps us track ongoing issues, maintain service quality, and protect both you and dk999 in the event of a dispute.

3 How We Use Your Data

dk999 uses the personal data we hold about you for specific, legitimate purposes. The table below summarises the main purposes and the data categories involved.

dk999 does not use your personal data to make fully automated decisions that produce significant legal effects on you without human oversight. Where automated screening is used — for example in fraud detection — any consequential account action involves a human review step.

4 Payment Data and Financial Information

All financial transactions on dk999 are conducted in PKR. The Platform supports JazzCash, Easypaisa, Raast, bank transfers, debit cards, and mobile wallets as payment options for Pakistan players. Each of these payment channels is operated by an independent provider with its own security infrastructure.

4.1 What dk999 Stores

dk999 retains transaction reference numbers, payment method identifiers (such as the last four digits of a card or a partially masked mobile wallet number), transaction amounts, dates, and statuses. This is the minimum data needed for us to manage your account balance, reconcile transactions, and investigate any payment queries you raise with our support team.

4.2 What dk999 Does Not Store

dk999 does not store your full card number, card CVV, JazzCash or Easypaisa PIN, or any other sensitive authentication credential. These credentials are entered directly on the secure interfaces provided by the respective payment provider and never pass through or are stored on dk999 servers.

4.3 Source of Funds

As part of our account security and anti-fraud obligations, dk999 may ask you to provide evidence of the source of funds deposited into your account. This is a standard measure applied to higher-value transactions and is not a reflection on any individual player. Requested documentation is reviewed by our compliance team and then handled in accordance with this Privacy Policy.

5 Cookies and Tracking Technologies

dk999 uses cookies and similar technologies on the Platform to ensure it functions correctly, to keep your session active while you are logged in, and to understand how players interact with the site so we can improve it over time.

5.1 Essential Cookies

These cookies are strictly necessary for the Platform to operate. They manage your login session, remember your preferences during a visit, and ensure that pages load correctly. You cannot opt out of essential cookies and continue to use the Platform.

5.2 Analytics Cookies

dk999 may use analytics tools that place cookies to collect aggregate, anonymised data about how players navigate the Platform — which pages are visited most often, how long sessions last, and where players encounter problems. This information helps us improve the player experience. Individual player identity is not associated with analytics data.

5.3 Marketing and Preference Cookies

With your consent, dk999 may place cookies that help us tailor the promotions and game recommendations shown to you. These are based on your gaming history and preferences on the dk999 Platform only — we do not use cross-site tracking. You can withdraw consent for marketing cookies at any time through the cookie preferences panel.

5.4 Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling certain cookies may affect your ability to use some features of the dk999 Platform, including staying logged in between sessions.

6 Sharing Your Personal Data

dk999 does not sell your personal data to any third party. We share data only in the following limited circumstances, and only to the extent necessary for each purpose:

• Payment processors: JazzCash, Easypaisa, Raast, and our card and bank transfer processing partners receive the transaction data necessary to process your deposits and withdrawals. Each provider operates under its own privacy and security policies.
• Game providers: To deliver Casino, Slots, and Live Casino games, dk999 passes a session token and your account identifier to the game provider's platform. Game providers do not receive your full personal details.
• Identity verification services: Where we use a third-party service to assist with CNIC or document verification, your identity documents are shared with that service for verification purposes only and are not retained by them after the verification is complete.
• Legal and regulatory requirements: dk999 may disclose personal data where required to do so by a valid legal process, court order, or other binding legal obligation.
• Business transfers: In the event that dk999 undergoes a merger, acquisition, or sale of assets, player data may be transferred to the successor entity. We would notify affected players of any such transfer before it takes effect.

All third parties with whom dk999 shares personal data are required to handle that data securely and only for the specific purpose for which it was shared.

7 Data Retention

dk999 retains personal data for as long as your account is active and for a reasonable period thereafter to allow for the resolution of any outstanding disputes, chargebacks, or compliance obligations. Specifically:

• Active accounts: All account and transaction data is retained for the full duration that your dk999 account remains open.
• Closed accounts: Following account closure, core account records and transaction history are typically retained for a period of up to five years. This period covers standard financial record-keeping requirements and potential dispute windows.
• Identity documents: Copies of identity documents submitted for verification are retained for the same period as core account records unless a shorter retention period is mandated by applicable law.
• Support communications: Chat and email records are retained for two years from the date of the conversation unless the matter is linked to an ongoing investigation, in which case the record is retained until that matter is resolved.
• Marketing consent records: Records of your marketing consent or opt-out are retained for as long as is necessary to demonstrate compliance with your stated preference.

When retention periods expire, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

8 Your Rights Over Your Personal Data

As a dk999 player, you have a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of them, please contact our support team using the details in Section 12.

dk999 aims to respond to all data rights requests within 30 days. Complex requests may take longer, in which case we will keep you informed of progress.

9 Security of Your Personal Data

dk999 takes the security of player data seriously and maintains a range of technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, or destruction.

• All data transmitted between your browser or device and the dk999 Platform is encrypted using TLS (Transport Layer Security).
• Passwords are stored using secure one-way hashing algorithms. dk999 staff cannot view your password in plain text.
• Access to systems containing personal data is restricted by role and requires authentication. All access is logged and audited.
• dk999's technical infrastructure is monitored continuously for unusual activity patterns that may indicate a security incident.
• In the event of a data security incident that poses a risk to your personal data, dk999 will notify affected players promptly and take immediate remediation steps.

10 Children's Privacy

dk999 is strictly an 18+ platform. We do not knowingly collect personal data from any person under the age of 18. If we become aware that an account has been registered by a minor, the account will be closed immediately, any balance will be returned to the source payment method, and the personal data associated with the account will be deleted.

If you believe that a minor has registered on dk999, please contact our support team as soon as possible so that we can take the necessary action.

11 Changes to This Privacy Policy

dk999 may update this Privacy Policy from time to time to reflect changes to our data practices, platform features, or applicable requirements. When we make material changes, we will update the effective date displayed at the top of this page. For significant changes that affect how we use your data, we will notify registered players by email or via an in-platform notice before the changes take effect.

Your continued use of the dk999 Platform after any update to this Privacy Policy constitutes acceptance of the revised policy. If you do not agree with updated terms, you may request account closure as described in the Terms and Conditions.

12 Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a privacy concern, please get in touch with the dk999 team using the following contact details:

• Email: [email protected] (for reference — please use the platform support chat for the fastest response)
• Live Support Chat: Available 24 hours a day, 7 days a week, directly within your dk999 account.
• FAQ: General questions are often answered on the FAQ page.

For data rights requests, please include your registered email address and a description of your request so that we can locate your account and respond efficiently. We aim to acknowledge all privacy-related queries within 48 hours and to resolve them within 30 days.

Further details on how dk999 manages player accounts and responsible gaming tools are available in the Terms and Conditions and the Responsible Gaming pages.